Privacy Policy – 1ee com Data Protection

1 Introduction

This Privacy Policy applies to all players and visitors who access the 1ee com platform at 1eecom.win. It describes how we collect personal information, why we collect it, how we use it, who we may share it with and how long we keep it. It also explains the rights you have as a player and how to exercise them.

By registering an account on 1ee com or by continuing to use the platform after this policy has been updated, you agree to the practices described here. If you have questions at any point, the support team is available around the clock to help.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming page, both of which form part of the agreement between you and 1ee com.

2 What We Collect

We collect personal data at different points during your use of 1ee com. The categories below cover the full range of what may be collected:

We do not collect data that is not necessary for the above purposes. If at any point you are asked to provide information and you are unsure why it is needed, contact support before proceeding.

3 How We Use Your Data

The personal data we collect is used for specific, legitimate purposes. We do not use your data for purposes beyond what is described here without first informing you:

• Account management: To create and maintain your account, verify your identity and enforce platform rules including the one-account-per-player policy.
• Transaction processing: To process deposits and withdrawals in PKR, reconcile payments via JazzCash, Easypaisa, Raast, bank transfer and other supported channels, and to resolve any payment disputes.
• Platform safety: To detect and prevent fraud, money laundering, multiple-account abuse and any other activity that violates the Terms and Conditions.
• Customer support: To respond to your queries, resolve disputes and act on responsible gaming requests such as self-exclusion or deposit limit settings.
• Product improvement: To understand how players use the platform so we can improve features, fix bugs and make the experience better for Pakistan users – without selling or sharing this data externally.
• Communications: To send transactional messages such as deposit confirmations, withdrawal updates and security alerts. Where you have opted in, we may send promotional messages which you can unsubscribe from at any time.

4 Payment Data

All financial transactions on 1ee com are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, we collect and process the payment details you provide – including your JazzCash account number, Easypaisa wallet, Raast ID, bank account details or card information as applicable.

The following points are important to understand about how we handle your payment data:

• Payment details are used solely for the purpose of processing your transaction and verifying that the payment method belongs to you.
• Full card or bank account numbers are not stored in plaintext on our systems. Where payment details need to be retained for fraud prevention or dispute resolution, they are stored in a secured, access-controlled environment.
• Transaction records – amounts, dates, payment method types and outcomes – are retained as part of your account history. These records are used for reconciliation, dispute resolution and as required for internal auditing.
• We do not share your full payment details with any third party other than the payment processor required to complete the transaction (for example, the JazzCash or Easypaisa gateway).

If you believe a payment transaction on your account was made without your authorisation, contact support immediately. We will investigate and take appropriate action to secure your account.

5 Data Sharing

1ee com does not sell your personal data to any third party. We may share your information only in the following limited circumstances:

• Payment processors: Your payment details are shared with the relevant payment gateway (JazzCash, Easypaisa, Raast, banking partners) only to the extent necessary to complete your transaction.
• Identity verification providers: Where we use a third-party service to assist with identity document verification, the minimum necessary data is shared with that provider for that purpose only.
• Technology and hosting providers: Our platform infrastructure relies on third-party hosting and technology services. These providers process data on our behalf and are contractually bound to keep it confidential.
• Legal obligations: We may disclose personal data if required to do so by a valid legal process, court order or other binding legal obligation. We will only share the minimum data required in such circumstances.
• Fraud prevention: Where we identify fraudulent activity, we may share relevant information with payment processors or other platforms as part of industry-standard fraud prevention efforts.

6 Cookies & Analytics

1ee com uses cookies and similar technologies to keep you logged in, remember your preferences and understand how the platform is being used. The types of cookies we use are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages. These cannot be disabled without breaking the platform experience.
• Functional cookies: Remember your preferences such as language, odds format and notification settings so you do not have to re-enter them each visit.
• Analytics cookies: Used to collect anonymised data about how players use the platform – which pages are visited most, where errors occur, how long sessions last. This information is used internally to improve the platform. No personally identifiable information is included in analytics data.

We do not use advertising or retargeting cookies. Third-party social media tracking pixels are not present on the platform.

Most browsers allow you to control cookies through their settings. Disabling essential cookies will prevent you from logging in or using core platform features. Disabling functional and analytics cookies will not affect your ability to play but may reduce personalisation and our ability to diagnose issues.

7 Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards, in line with the following principles:

• Active accounts: All account data is retained for the full duration that your account remains open.
• Closed accounts: Following account closure, core account records including registration data, transaction history and verification documents are retained for a minimum period necessary for fraud prevention, dispute resolution and audit purposes. After this period, data is securely deleted or anonymised.
• Support communications: Chat and email records are retained for a reasonable period to allow follow-up on unresolved queries and to maintain a history for dispute resolution.
• Marketing preferences: If you unsubscribe from promotional communications, your unsubscribe preference is retained indefinitely to ensure you are not contacted again.

When data is no longer needed for any of the above purposes, it is deleted securely or anonymised so it can no longer be linked back to you as an individual.

8 Security Measures

Keeping your data secure is a priority at 1ee com. The measures we apply include:

• Encryption of data in transit using industry-standard TLS protocols, so information passed between your browser and our servers cannot be intercepted.
• Encryption of sensitive data at rest, including identity documents and payment-related records.
• Access controls that restrict who within our organisation can view personal account data, limited strictly to staff with a genuine operational need.
• Regular internal reviews of security practices and access logs to identify and address any anomalies promptly.
• Two-factor authentication options available to players to add an extra layer of protection to their own account access.

9 Your Rights

As a player on 1ee com you have the following rights regarding your personal data. To exercise any of these rights, contact our support team and we will respond within a reasonable timeframe:

10 Minors

1ee com is strictly an adults-only platform. Registration and use of the platform is permitted only for individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that an account has been registered by a minor, the account will be closed immediately and any data collected will be deleted. If you believe a minor has registered on the platform, please contact support immediately so we can take action.

Parents and guardians are encouraged to use device-level parental controls to prevent underage access to online gaming platforms. Our Responsible Gaming page includes additional guidance on managing access.

11 Changes to This Policy

1ee com may update this Privacy Policy from time to time to reflect changes in how we handle data or in response to legal or operational developments. When material changes are made, the "Last Updated" date at the top of this page will be revised and a notice will be displayed on the platform.

Continued use of the platform after an update constitutes acceptance of the revised Privacy Policy. We recommend reviewing this page periodically, especially before making a new deposit or submitting personal documents.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please reach out to the 1ee com support team. We are available 24 hours a day, 7 days a week.

You can also visit our FAQ page for answers to common questions about accounts, payments and data.